Return and Refund Policy
At Carla Supplies, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our Refund and Return Policy outlined below.
1. Refund and Return Eligibility
- Returns are accepted within 3 days of delivery.
- The item must be unused, in its original condition, and with all tags and packaging intact.
- Refunds are available only for items that are:
- Damaged during delivery.
- Defective upon receipt.
- Incorrect items shipped.
2. Non-Refundable/Non-Returnable Items
- Items that show signs of use, wear, or damage not caused by delivery.
- Items returned after the 3-day period.
3. Refund Process
- Refunds are issued in cash upon successful return of the item to our delivery agent.
- As we operate on a Cash on Delivery (COD) payment system, no refunds will be processed through bank transfers, credit cards, or other digital payment methods.
4. Exchange Policy
- Exchanges are subject to product availability. If the requested product is unavailable, a refund will be provided as per the refund process.
5. Warranty
- Carla Supplies does not offer extended warranties. Any warranty claims must be addressed directly with the manufacturer if applicable.
6. Return Procedure
- To initiate a return, contact our customer service within 3 days of receiving your order.
- Provide proof of purchase (order number and receipt) and details of the issue (e.g., photos of damage or defect).
- Our team will coordinate the return process, including scheduling a pickup.
7. Contact Us
If you have questions or need assistance with a return or refund, please reach out to us at: [email protected].